RackSpace Customer Service: An asset to eCommerce based companies!

An e-commerce company I'm currently working with (the same one that's going to have a modified osCommerce site soon) recently had a server setup at RackSpace using their Managed Hosting services. So far I've been nothing but impressed, and just wanted to pass on the word. For those of you who don't know what Managed Hosting is -- it's essentially the same as a colocation (you have full root access to the server), except they manage security and all of the core updates on it and also setup/own the server. So you get your own server, with all of the processing power you need as well as bandwith at a decent cost.

Our server cost $400 a month, but essentially what RackSpace is selling isn't the server or band with -- it's their "Fanatical Support"... and I'd have to say that their support has been nothing but fanatical. I can call them directly and get immediate technical help 24 hours a day, 7 days a week, 365 days a year. Not only that, but if I'm in a hurry and would rather just submit a request for service online I can go to my own custom technical service area of their website (known as my.rackspace) and submit a request and see it as its followed up... and I can even give programmers, etc. access to the tech support features and be able to see what kind of service requests they're sending in and review their ticket history.

Overall I'm extremely impressed and will probably be writing an article on this type of hosting and it's benefits for eCommerce based companies! If any of you guys are interested in this kind of service, I highly recommend you contact RackSpace (they do have live chat to ask questions), and when you're ready to really consider buying give Rick Kline a call. He's the guy that helped set us up, and his information and help was nothing short of amazing. His phone number at rackspace is 210-447-4000 ext. 4193. Rackspace's website address is www.rackspace.com.

Enjoy!